Shipping policy
What does shipping cost?
We offer free shipping nationwide on all orders over $80.
If your order falls below $80 our courier fees are a flat rate of
$10 – Nationwide
$15 – Rural Delivery
(+ extra for Saturday delivery)
What courier company do you use?
We use NZ courier
How long will shipping take?
We aim to ship all orders that are received by 12 pm the same day.
Once your order has shipped, you will receive a tracking email with the courier details and clickable link.
Courier companies have standard delivery targets. Most of the time these are accurate, however during peak times such as Christmas you should expect these timeframes to increase by at least 1-2 days.
Please note, all timeframes including our picking time and courier delivery targets are not guaranteed. Sometimes things get unexpectedly busy. We always aim to have the entire shipping process complete as fast as possible, and we are in fact known to be THE FASTEST company in our industry in NZ for shipping, but sometimes things happen and we, or our couriers, miss our targets. But we always try our hardest to exceed these expectations!
Also, any time frames for couriers we give are only GUIDELINES. Once a parcel leaves our warehouse, we have ZERO control over when or how fast a courier delivers your parcel.
- Order tracking
Once your order has been assigned a courier ticket you will receive an email with a courier tracking link.
If you have any questions regarding your parcel after it has been shipped, the best thing to do is contact NZ Courier directly:
From anywhere in NZ or overseas: 0800 655 010
Here are the regional numbers:
Auckland: 09 526 3100
Waikato 07 843 0740
Palmerston North 06 353 1445
Wellington 04 472 1305
South Island 03 341 4400
By dealing directly with the courier company yourself you will receive first hand information rather than waiting for us to contact our local branch who then contacts your branch.
Once your parcel leaves our warehouse we don’t have any control over delivery times or information on the status of your delivery.
- Missing parcels
If your tracking information shows your parcel has been delivered but you haven’t received it please call the courier company directly to get more details from your driver. If the courier can’t locate your parcel we can arrange an insurance claim to get a replacement sorted.
PLEASE NOTE: If you have given the courier Authority to Leave (ATL), either by explicitly saying ATL or by giving instructions such as “leave at front door” then the courier will take no responsibility for missing parcels and will reject any insurance claims for replacement.
International shipping
We do not ship internationally sorry. This includes Australia and the Pacific Islands.
Is my order coming from NZ?
If you’re like me, you’ve ordered something online only to later discover it’s actually being shipped from Australia, or China!
You don’t have to worry about that when you order from us. All shipments are packed and processed in our Mangere warehouse.
We’re 100% NZ owned and operated.